The International Organization for Standardization (ISO) is not a standard-setting organization in the manner of the United States Federal Aviation Administration (FAA). The ISO doesn’t issue “standards” like an organization like the FAA does. However, the ISO can, under certain circumstances, establish rules and guidelines to which manufactures must adhere.
The term ‘controls’ here means the way in which an employee acts in the workplace. In order to provide the best service, employees have to demonstrate their skills, knowledge, and understanding of the job they’re performing. If the employee fails to do so, their performance could be held up or they could get fired. In any event, the company or its employee could be facing massive fines and potentially some serious trouble in the form of a class action lawsuit.
When an employee’s performance falls below a specific standard, the ISO needs to know about it. In other words, the ISO needs to be able to track whether or not the standards were met. The most common way in which this occurs is through reporting on the control sheets. The ISO uses different types of reports to track the control actions taken and how those actions affect the job.
So, if the company or an employee fails to meet a particular standard during the course of a day, the company should record that fact on a control sheet. If the failure continues on, the company should also record a note on the same report, indicating the information provided by the ISO. The reports are designed to help show a company when they’ve been able to meet a standard or meet an expectation of how the employee should perform at any given moment.
ISO standard reporting can include metrics, descriptive statistics, and flow charts. The metrics are intended to show the rate at which a standard is being met, while the descriptive statistics are intended to show the kind of conditions or situations in which a standard has been met. An example of a flow chart would look something like this:
Also, there’s a standard that says that an employee who displays a sudden lack of attention during work hours should be noted. These reports are used by a company to get a better idea of the scope of the standards they need to meet and the kind of problems that arise with them. For instance, if an employee has previously shown carelessness during the course of the day, this problem shouldn’t be seen as a red flag. The employee’s performance will be able to be tracked more clearly once the standards are in place.
Employees should be aware of the quality standards that are needed to be met and the methods that ISO is using to achieve these standards. If the employee has a problem with one aspect of a standard, then that problem should be noted on the controls spreadsheet. There should be a note attached that this problem was encountered during the course of a standard’s evaluation. In addition, the report should state that the problem will be addressed with follow-up reports during the next workday.
Not all employees will have the same issues with the standards that ISO has set, so employees should be encouraged to communicate with their supervisors. They should be told to write a brief assessment of how they feel they have performed on a standard. This should include whether they were able to overcome the standard’s difficulties and how.